Organizations today are pressured to move beyond siloed, legacy voice technologies onto unified communications platforms offering seamless access to voice, messaging, and mobile-first capabilities. The challenges in getting there include:
Actiance ensures that all aspects of voice and audio streams are captured, controlled, and secured. See Voice Capture & Archive related webinar and datasheet
Actiance allows firms to meet specific regulations for the capture, policy enforcement, supervision, and archival of voice content, including MiFID II requirements
Alcatraz integrates voice content with other electronic communications, delivering all content to downstream trade reconstruction & surveillance applications
The open Actiance Platform allows for the enrichment and mining of intelligence from voice recordings
Enable the real-time capture of voice communications delivered on UC platforms, financial services trading systems, mobile devices, and collaborative platforms - natively and with best-of-breed partners
Enforce controls across voice channels including ethical walls and retention policies to meet specific industry, business unit, or geographic requirements
Search and review conversations in-context across voice, IM, email, and 80+ other communications channels in a unified content store
Easy integration of additional voice content sources and the delivery of all communications to surveillance, analytics, and 3rd-party trade reconstruction applications
As more unstructured, media-rich content such as voice, video, chats, and file sharing from any device become a pervasive form of collaboration, the challenges of compliance become even more urgent. Organizations must consistently strive to meet new and evolving regulatory mandates.
Count on Actiance for:
- Compliance for Microsoft applications, including
- Context-aware capture, control, and archiving of voice streams and data to meet regulatory requirements
- Unified identities, retention policies, and ethical walls at the individual or group levels
- Security and privacy with data loss protection and encryption
- An open, extensible platform for the integration of voice content with surveillance, analytics, and trade reconstruction applications
The demand for voice capture and archiviing solutions has recently undergone a fundamental change driven by two key factors. First is the surge in interest for truly unified communications solutions where voice capture and archiving capabilities marry voice with other communications channels, such as messaging, email, social media, and collaboration tools. Unifying voice capture and archiving with other communications channels provides firms to apply policies across all channels, and store those channels in a single repository, greatly simplifying search, supervision, and eDiscovery across users/custodians as well as all the content associated with them.
Secondly, demand for voice capture and archiving solutions are subject to new regulations requiring firms to control these channels. For example, MiFID II dictates that firms must capture all communications channels, including telephone conversations, that ultimately lead to a financial transaction. By leveraging advanced voice capture and archiving features, firms can capture voice and voice recordings, marry them to other communications channels for a full view of an exchange, and deliver that content for reconciliation with associated trade activities (as per MiFID II Article 24).
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