Voice Capture & Archiving

Capture and archive voice for MiFID II compliance

Secure and compliant voice communications

Where voice meets compliance.

Organizations today are pressured to move beyond siloed, legacy voice technologies onto unified communications platforms offering seamless access to voice, messaging, and mobile-first capabilities. The challenges in getting there include:

  • Ensuring that policies can be enforced on new platforms
  • Securely capturing complete voice recordings and transcriptions
  • Enabling fully integrated search and review of voice with other communications

Actiance ensures that all aspects of voice and audio streams are captured, controlled, and secured. See Voice Capture & Archive related webinar and datasheet

How Actiance can help with Voice Capture & Archiving

Regulatory Compliance

Actiance allows firms to meet specific regulations for the capture, policy enforcement, supervision, and archival of voice content, including MiFID II requirements

eDiscovery & Investigation

Alcatraz enables the indexing, search, and retrieval of voice and voice transcripts in a single, unified content store alongside 80+ communications channels for easy replay and retrieval

Trade Reconstruction & Surveillance

Alcatraz integrates voice content with other electronic communications, delivering all content to downstream trade reconstruction & surveillance applications

Enrichment of Voice Content

The open Actiance Platform allows for the enrichment and mining of intelligence from voice recordings

The Actiance Advantage for Voice Capture & Archiving

Real-time capture of multiple voice sources

Enable the real-time capture of voice communications delivered on UC platforms, financial services trading systems, mobile devices, and collaborative platforms - natively and with best-of-breed partners

Robust policy controls

Enforce controls across voice channels including ethical walls and retention policies to meet specific industry, business unit, or geographic requirements

Search & review in-context

Search and review conversations in-context across voice, IM, email, and 80+ other communications channels in a unified content store

Open, extensible platform

Easy integration of additional voice content sources and the delivery of all communications to surveillance, analytics, and 3rd-party trade reconstruction applications

Vantage Voice

Compliant coverage for voice

Today, more collaboration tools are embedding voice communications to offer a richer and more personalized experience. However, the capturing and preservation of voice communications can create new complexities in managing regulatory and eDiscovery obligations.

Actiance enables control over these new, voice-enabled messaging and collaborative content sources by providing:

- Robust capture of voice recordings, including Skype for Business Voice
- Policy enforcement with secure delivery of voice streams to Vantage
- Context-aware search and playback of voice recordings within Alcatraz
- Extensibility, with open APIs to integrate voice content with trade reconstruction applications

Knowledge Center

About voice capture & archiving

The demand for voice capture and archiving solutions has recently undergone a fundamental change driven by two key factors. First is the surge in interest for truly unified communications solutions where voice capture and archiving capabilities marry voice with other communications channels, such as messaging, email, social media, and collaboration tools. Unifying voice capture and archiving with other communications channels provides firms with the ability to apply policies across all channels, and store those channels in a single repository, greatly simplifying search, supervision, and eDiscovery across users/custodians as well as all the content associated with them.

Secondly, demand for voice capture and archiving solutions are subject to new regulations requiring firms to control these channels. For example, MiFID II dictates that firms must capture all communications channels, including telephone conversations, that ultimately lead to a financial transaction. By leveraging advanced voice capture and archiving features, firms can capture voice and voice recordings, marry them to other communications channels for a full view of an exchange, and deliver that content for reconciliation with associated trade activities (as per MiFID II Article 24).

Talk to a Voice Archiving Expert

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