Actiance helps organizations meet state and FERC, NERC and other federal regulations requiring the capture, control, and archiving, of all communications.
Shell Oil has 1.9M followers on LinkedIn. Chevron has 300K Twitter followers. Energy firms have +6M Facebook "likes" and growing. Social media engagement between energy firms and customers must adhere to strict energy regulations, including:
Real-time moderation, alerting, and feature controls, including ethical wall enforcement to meet FERC requirements
Preservation of complete binary records, message order, and hash values with forensically-sound TrueCompliance capture
Snapshot technologies capture full conversational context which greatly simplify supervisory review within Alcatraz
Meet all DOE and FERC record keeping, storage, and supervisory requirements with a WORM-compliant content store
Identify and eliminate insider anomalies to securely protect sensitive data inside enterprise bounds. With real-time Data Loss Prevention both out-of-the box and customizable policies, it is effortless for administrators to enforce policies instantly and at scale. Sensitive data detection capabilities include scanning files in-content and blocking sensitive files from being transferred or downloaded.
Satisfy the Independent Functioning Rule within Federal Energy Regulatory Commission (FERC) Order 717 by ensuring that communications barriers are enforced between marketing and transmission function employees.
Meet retention and disposition requirements of 3 years for Department of Energy (DOE) and 5 years for the Federal Energy Regulatory Commission (FERC) for all communications.
Enable compliance with Commodity Futures Trading Commission (CFTC) supervisory requirements with expressive review policies, flexible workflows, and robust dashboards and reporting. Harness advanced analytics to spot compliance violations hidden within data and leverage full APIs to deliver communications data to downstream apps for holistic surveillance.
Energy firms have embraced new communications and collaboration tools to reach customers, improve internal collaboration, and engage supply chain partners. Actiance enables the compliant use of 80+ communications channels to meet NERC, FERC, DOE, CFTC and state utility regulations with confidence. The Actiance Platform includes:
“Failure to comply with NERC regulations can result in fines of up to $1 million per day, per incident.”
The North American Electric Reliability Corporation (NERC) is a not-for-profit corporation designed to improve the reliability and security of the bulk power system in the United States, and develops and enforces mandatory standards for reliable planning and operation of the power system. NERC routinely monitors compliance via regular and scheduled compliance audits and random spot checks to identify potential standards violations. Failure to comply can result in fines of up to $1 million per day, per incident.
NERC compliance focuses on providing sufficient security, operational, and management protocols suitable for Critical Infrastructure Protection (CIP). These protocols are typically expressed by documented processes that are supported by automation and trained personnel to ensure the controls can be efficiently enforced. These controls include the use of advanced security technologies including encryption, anti-spam and malware solutions, as well as multi-tiered network and physical security elements. Operational elements are also important considerations for NERC compliance in order to ensure that data protection is managed at each stage of service delivery and that the possibility of data breach or inadvertent access to data is managed. Accompanying these controls is an on-going reporting and independent auditing function that ensures that the controls are actively monitored and managed throughout all phases of service delivery. For some elements of NERC compliance, attestation by third parties around standards such as SSAE16 - Type II provides assurance that firms are meeting requirements as outlined within NERC compliance guidelines.
The Federal Energy Regulatory Commission, or FERC, is an independent agency that regulates the interstate transmission of electricity, natural gas, and oil. From a communications perspective, FERC compliance focuses on accounting and financial reporting regulations and conduct of regulated companies. One key element of FERC compliance are retention & reporting requirements under Order 717 requiring 5 year retention and ethical walls between marketing and transmission employees.
FERC Compliance Order 717 requires firms to create an ethical wall between the marketing and transmission functions of vertically integrated companies that distribute natural gas and electricity between states (the “No-Conduit” rule). This requirement makes it necessary for Energy companies to manage their communications so as not to give preferential treatment to their affiliates. FERC 717 also requires that communications between transmission and marketing employees – ranging from instant messages to paper correspondence – be retained for five years. Additionally, many firms subject to FERC Compliance requirements must also address a variety of records retention requirements defined by state public utilities commissions. In the event that retention or other regulatory requirements conflict with FERC compliance guidelines, FERC has outlined that the more rigorous requirements should apply (for example, those with longer record retention requirements should apply).
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