Alcatraz seamless cloud archive of all communications - email, social, IM, mobile, web, voice and more - with the necessary controls to ensure security, compliance, and eDiscovery requirements are met without compromise.
Consume, index, and preserve any form of structured or unstructured content
Preserve conversational richness – within or across multiple communications channels
Built to scale, with lightning fast ingestion, search, and export
For ingestion, migration, classification, and to drive downstream applications and workloads
Define and enforce retention and disposition policies once and apply everywhere, or uniquely by user, group, geographic region, or business level to meet governance policy requirements. Archive content immutably in a WORM-compliant, tamper-proof data store to meet rigorous regulatory requirements including SEC 17a-4, and backed by SSAE-16 SOC II and ISO27002 attestations.
Full content capture and fast search and retrieval allows firms to quickly and efficiently respond to requests - whether the request is driven by civil litigation, internal investigation, or regulatory inquiry. Alcatraz was designed to deliver consistently fast and predictable search results – regardless of the volume of archived content, complexity of search query, or number of users concurrently accessing the archive. Preservation of conversational context with Snapshot technologies allows reviewers to quickly understand and respond to information requests without the challenges created by legacy email archives.
End users require accessibility to their own historical content – regardless of where they are or when they need it. Alcatraz offers end-user with full access to their own content – whether created last week or 3 years ago – so that they can easily retrieve archived presentations, conversations on Skype for Business with key customers, or intelligence shared on email regarding a major competitor. As content is easily accessible, end-users are less inclined to create personal storage locations (e.g. PST files), thus preventing a future IT headache.
Alcatraz is much more than an email archive – it is designed to consume and understand any form of structured or unstructured information, events, files, or objects. It allows organizations to create global profiles by mapping user identities across communications channels, and apply policies uniformly. Serving as a data control layer, Alcatraz can also provide policy based routing, content classification and enrichment for a variety of downstream enterprise applications.
Unlike legacy archives, Alcatraz preserves the uniqueness and richness of conversations, maintaining interactions as conversation threads, as opposed to disjointed email messages. Alcatraz enables the creation and enforcement of retention and disposition policies, while storing data in an immutable, WORM compliant environment. Delivered as a cloud-based fully managed service, Alcatraz delivers reliable archiving capabilities at 40-60% of the total cost of ownership compared to legacy on-premises email archives.
“Actiance harnesses domain expertise to address the cloud archive market”The Forrester Wave™: Information Archiving Cloud Providers, Q4 2016 by Cheryl McKinnon
Cloud archives have quickly become the predominant method for preserving historical content (note: cloud archives in this context refers to archiving solutions explicitly designed for the cloud, leveraging cloud scale and shared resources. Some products marketed as cloud archives are simply hosted versions of their traditional on-premises products utilizing the same technologies). Most IT organizations that have invested in cloud archives have realized the benefits of lower cost of ownership, elimination of IT hassle, and a reduction in the on-going management responsibility of managing performance, capacity planning, disaster recovery and business continuity, and planning for renewal cycles across hardware, software, storage, and infrastructure layers. (Continued)
These realized benefits have translated to a market growth rate of 30+% CAGR for cloud archives, while traditional on-premises archives are experiencing flat to negative growth, according to a recent report on cloud archiving from Forrester research.
Cloud archives also provide greater flexibility in managing complex global data privacy and locality requirements, where specific sub-sets of data can be maintained within a specific location to comply with regulation. These capabilities have become more critical to cloud archives because of regulatory drivers such as the General Data Protection Regulation (GDPR) as well as the new framework to govern cross-border eDiscovery the EU-US Data Privacy Shield.
However, cloud archives are not homogeneous and some providers are better suited to address complex regulatory and eDiscovery demands than others. A foundational element for cloud archives to meet these requirements is the ability to maintain archived data exclusively in a geographic market designated by the customer – and not based upon technology load balancing requirements. Also critical amongst these requirements is the ability to ingest, search against, and export large volumes of information on demand – and against very explicit time constraints.
For many cloud archive providers, a significant barrier to addressing these requests are the limitations in export speed, with only smaller datasets available for on-demand export. Consequently, many firms require incremental professional services support from cloud archive providers in order to accelerate information export, which comes at a significant incremental cost. Alcatraz is unique amongst cloud archive providers in being purpose built for those use cases.
Cloud archiving solutions refers to the technology, processes, and expertise provided to deliver a fully managed archiving service. Fully managed cloud archiving solutions take ownership for the entire archiving process in ensuring that information can be ingested, properly indexed, assigned appropriate policy, and be retained and disposed in accordance with company requirements.
Cloud archiving solutions take full responsibility for maintaining the availability of archived data, in ensuring that the cloud archiving solution performs consistently over time as volume grows, and to ensure that the cloud archiving solution is provided adequate security and data privacy protection to ensure that information is accessible only by authorized users and protected against outside threats. (Continued)
Cloud archiving solutions are typically requested by clients and prospects to demonstrate that they have established security, management, and operational procedures in place – along with adequately trained staff – that undergo regular audit and attestation by 3rd parties. Examples of this third-party attestation would include SSAE16 SOC II and ISO27002. Cloud archiving solutions can also take additional steps to adhere to specific industry regulations, such as SEC 17a-4 in financial services that requires that firms store content on immutable, WORM-compliant storage infrastructure over its required retention period. Similarly, some cloud archiving solutions have attained HIPAA compliance attestation indicating that they have sufficient data privacy and security protections in place to protect personal health information (PHI) in accordance with HIPAA requirements.
Cloud archiving solutions commonly utilize a software-as-a-service licensing model, where the client enters into a contract tending to range from 1 to 5 years. Specific licensing practices of cloud archiving solutions vary widely, some of which provide the ability to archive email only, while others offer the ability to ingest and archive any communication format.
Cloud archiving solutions also vary in incremental service expense, some of which charging for services such as large scale data export, managed document review, as well as excess storage fees for the ingestion of historical content. One practice amongst cloud archiving solutions providers that has recently gained the attention of industry analysts is the practice of charging for the extraction of information at the termination of a service agreement, which is sometimes combined with the practice of de-prioritizing the professional services required to assist in that extraction. Such practices should highlight the need for prospective clients of cloud archiving solutions to exercise care in understanding the terms of service, added expense, and processes for extracting content when the contract with the cloud archiving solutions provider ends.
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