Like many other regulated industries, energy firms have realized that giving employees access to new and existing communications and collaboration technologies is a very practical and cost-effective way to service its customers and lower costs. Enterprise and public social, instant messaging, chat and other communications networks can help improve productivity by keeping employees connected to each other and with customers in real-time.
However, this shift to new communications technologies has also drawn the attention of energy sector regulators including FERC, NERC, and CFTC. As with other regulatory bodies, it is the content and context that matter – not the specific channel that the communication was delivered through.
So, how can energy firms securely enable the use of these new tools while maintaining FERC and NERC compliance?
Join us for a discussion of trends causing the shift in communications channels in the energy and utilities industries, and best practices that are emerging to help organizations take a proactive role toward regulatory compliance. We will conclude with an overview of how Actiance can help compliance teams to better prepare for the growing use of communications and collaborative tools beyond email.
Joanna Belbey, Compliance Subject Matter Expert, Actiance
Joanna Belbey helps regulated firms use social media effectively while complying with rules and regulations. She is a contributor to Forbes.com and is an enthusiastic user of social media. Joanna has led the development and delivery of more than 350 educational programs per year for FINRA (Financial Industry Regulatory Authority).
Robert Cruz, Senior Director eDiscovery & Information Governance, Actiance
Robert Cruz is Senior Director of eDiscovery & Information Governance for Actiance, the leader in communications compliance, archiving and analytics. Mr. Cruz leverages more than 20 years of Silicon Valley experience in providing thought leadership on emerging topics including cloud computing, information governance, and Discovery cost and risk reduction. Prior to Actiance, Mr. Cruz was Senior Director of Information Archiving & eDiscovery for Proofpoint, Inc. Earlier in his career, Mr. Cruz served in a variety of management capacities at Electronic Evidence Discovery (EED), FileNet/IBM, BroadVision and Hewlett-Packard. Mr. Cruz holds an MBA degree from the Stanford University Graduate School of Business.
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