Collection and Use of Information
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Use of Support and Live Help
If you contact our support organization or click “Live Help,” to initiate a chat (i.e., instant messaging) session with one of our operators, when using our products or on-line services, or visiting our website we maintain transcripts of the session dialogue between you and the Actiance operator. The transcripts are to assist the operator in addressing your questions. They are for internal use only and are not disclosed to outside companies.
Non-Personally Identifiable Information
Data that is not personally identifiable, such as answers to surveys, comments, ideas and suggestions that do not include your personally identifying information, are deemed to be non-confidential, and we are free to disclose and use such data, without any obligation whatsoever to you for any purpose and through any means.
Disclosure of Personal Information
Consent to Processing in the United States
Actiance products and on-line services may be located or hosted outside your country of residence or outside the country from which you access them. By using Actiance products or on-line services, you consent to the transfer of your Personal Information to, and the collection and processing of your Personal Information in, the United States of America. The United States may have different levels of privacy protection than your country.
We make data security a priority and follow ISO 27002 standard or greater efforts to protect whatever information you provide in a secure environment. Although our Actiance products and on-line services are designed to secure your personal information, we do not guarantee the integrity of any information you transmit to us.
We do not keep Personal Information longer than as necessary for the fulfillment of the purposes outlined herein. We seek to avoid the retention of unnecessary or duplicative information.
Changes to Policy
We may, at any time, revise this policy by updating this posting. Your continued use of Actiance products, website or on-line services indicates your acceptance of such revisions and you should, therefore, periodically visit this page to review these policies for changes.