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Actiance, Inc. (“Actiance” or “we” or “us”) protects the privacy of our on-line service and product users. We collect certain information from users, including the collection of information to facilitate the services offered and to provide better services to users (“you”). This privacy policy (“Privacy Policy”) is intended to provide you notice of our information management practices, including the types of information gathered and how it is used and safeguarded. Your use of the Actiance products or on-line services constitutes acceptance of this Privacy Policy and our Terms of Use.

Collection and Use of Information

We collect no personal information (“Personal Information”) about you when you visit our Actiance website unless you voluntarily choose to provide that information to us. Any Personal Information that we receive through your use of the Actiance products or on-line services licensed by your employer, will be used only for the purposes contemplated under the product license or service terms of use. Any other Personal Information will only be used for such purposes as are described in this Privacy Policy or at the point of collection.

We use information collected via Actiance products or on-line services to improve the content of our services, to customize the products or on-line services to your preferences, to communicate information to you, for our marketing and research purposes, and for the purposes specified in the applicable product license or service terms of use. In addition, we may make unrestricted use of all non-personally identifiable information acquired through the Actiance products or on-line services.

Collected Data

We collect certain data called web log information (such as your IP address, web browser, operating system, and pages visited) and use cookies when you use the Actiance products or visit on-line services (collectively, the “Collected Data”). For instance, when you visit our website, it may automatically recognize some information, including but not limited to the date and time you viewed the services, the pages you visited, the referrer (the website you came from), the type of browser you are using, the type of operating system you are using, and the domain name and IP address through your Internet service provider. Neither the web log information nor cookies (as discussed below) collects your name or e-mail address, but may be associated with any Personal Information you voluntarily provide. Collected Data helps us design our services, to identify popular features, and for other managerial and communication purposes.

Use of Cookies

We may store cookies on your computer to improve the quality of your visit to our Actiance products or on-line services. A “cookie” is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. We use cookie technology for several purposes. First, we use it to track general information about our users. We also use cookies to establish a link between your computer and our services. This link assures that, when you return to the Actiance products or on-line services, you will be able to log in without the necessity of providing your password, or help us to avoid asking for the same information on your return visits to the Actiance products or on-line services.

You have choices with respect to cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. Refer to your browser’s instructions or “Help” button to learn more about cookies. If you turn cookies off, you will not have access to some features that make your Actiance products or on-line services experience more efficient and some of our services may not function properly.

Links to Other Sites

We may from time to time offer links to external sites from our website, Actiance products or on-line services. We do not control these external sites or their content, and cannot be held responsible for any actions they may take or any information they might collect. You may arrive at one of these sites through clicking on a banner link or as part of a co-branding arrangement. You should be aware that this Privacy Policy does not apply to your use of these sites. If you provide any information to such sites, different rules regarding the collection and use of your personally identifiable information may apply. Before using these linked sites, you may wish to review their privacy policies to understand how they treat privacy, security, data collection, and distribution. These sites might issue their own cookies or collect data or personal information.

Social Media Widgets

Our Actiance products and services may include social media features, such as the Facebook “Like” button and widgets, such as the “Share” this button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.

Use of Support and Live Help

If you contact our support organization or click “Live Help,” to initiate a chat (i.e., instant messaging) session with one of our operators, when using our products or on-line services, or visiting our website we maintain transcripts of the session dialogue between you and the Actiance operator. The transcripts are to assist the operator in addressing your questions. They are for internal use only and are not disclosed to outside companies.

Non-Personally Identifiable Information

Data that is not personally identifiable, such as answers to surveys, comments, ideas and suggestions that do not include your personally identifying information, are deemed to be non-confidential, and we are free to disclose and use such data, without any obligation whatsoever to you for any purpose and through any means.

Disclosure of Personal Information

We do not share, sell or rent your personal information (including Non-Public Personal Information or NPI) to third parties, except as explained in this Privacy Policy. We may share aggregated Personal Information: (1) to service providers we use to support our business, in which case we require such service providers to agree to treat such information in accordance with this Privacy Policy, (2) as may be required by applicable laws, court orders, or government regulations, or to comply with legal process served on us, and (3) to any successor in interest which has provided written assurances that it will safeguard such information. Although we may disclose aggregated information about the use of our websites, that information does not contain Personal Information.

Consent to Processing in the United States

Actiance products and on-line services may be located or hosted outside your country of residence or outside the country from which you access them. By using Actiance products or on-line services, you consent to the transfer of your Personal Information to, and the collection and processing of your Personal Information in, the United States of America. The United States may have different levels of privacy protection than your country.


We make data security a priority and follow ISO 27002 standard or greater efforts to protect whatever information you provide in a secure environment. Although our Actiance products and on-line services are designed to secure your personal information, we do not guarantee the integrity of any information you transmit to us.

Data Retention

We do not keep Personal Information longer than as necessary for the fulfillment of the purposes outlined herein. We seek to avoid the retention of unnecessary or duplicative information.

Changes to Policy

We may, at any time, revise this policy by updating this posting. Your continued use of Actiance products, website or on-line services indicates your acceptance of such revisions and you should, therefore, periodically visit this page to review these policies for changes.

Contact Us

If you have any questions about this Privacy Policy, or wish to contact us regarding your Personal Information in connection with the use of the Actiance products or on-line services, you can e-mail us at

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