As Senior Vice President of Global Services, Leo Haasbroek is responsible for all critical customer-facing services including Data Center Operations, the Network Operations Center (NOC), Professional Services, and Customer Support.
Leo brings more than 25 years of technology services experience to Actiance, including vast expertise in SaaS delivery excellence. Prior to Actiance, he was the senior vice president of global services at International Game Technology (IGT), where he was responsible for managing 55,000 endpoints and all customer-facing services, and consolidated more than 15 regional and functional service units into a single global organization. Before that, he spent nearly a decade in various executive roles at speech recognition companies Nuance Communications and BeVocal, helping transform the delivery model for speech solutions from on-premise to on-demand. As the first employee of DataFusion, he helped grow the compliance voice recording company to more than 400 employees with installations in over 65 countries.
Haasbroek was also a member of the Technology Services Industry Association’s (TSIA) Customer Advisory Board for many years and played an early role in laying the foundation of the group’s customer success discipline.