At Actiance support, we offer a broad range of support services through an experienced team of professionals located around the world.
Actiance has 3 levels of customer support designed to fit your needs:
- Standard Support provides customers with answers to product related questions, and provides troubleshooting guidance and tips related to issues incurred with the licensed Actiance Products. Customers receive access to our Actiance Community for product documentation, product release notes, product and patch downloads, access to knowledge base articles, and our online trouble-ticketing system. Standard Support services are available Monday – Friday, 8 am-5:30 pm local time.
- Premium Support offers the same services as Standard Support, but offers 24×7 availability and coverage.
- Business Critical Support is our most comprehensive service offering. It includes a named representative who ensures every aspect of your service is delivered on time and to your specifications. Contact your Actiance Account Manager to find out more about this service and if it’s right for your business needs.
For more information about our support offerings contact your Smarsh representative or click here
If you need immediate assistance with Actiance products, please contact the Actiance support team.
Contact Technical Support
Do you have questions or need assistance? Our Actiance Technical Support team is here to help you!
Please click here to contact support.
Please note that all priority 1 production issues must be submitted via phone.
Note: all tickets submitted via email default to priority 4.