At Actiance support, we offer a broad range of support services through an experienced team of professionals located around the world.
Actiance has 3 levels of customer support designed to fit your needs:
- Standard Support provides customers with answers to product related questions, and provides troubleshooting guidance and tips related to issues incurred with the licensed Actiance Products. Customers receive access to our Actiance Community for product documentation, product release notes, product and patch downloads, access to knowledge base articles, and our online trouble-ticketing system. Standard Support services are available Monday – Friday, 8 am-5:30 pm local time.
- Premium Support offers the same services as Standard Support, but offers 24×7 availability and coverage.
- Business Critical Support is our most comprehensive service offering. It includes a named representative who ensures every aspect of your service is delivered on time and to your specifications. Contact your Actiance Account Manger to find out more about this service and if it’s right for your business needs.
For more information about our support offerings contact your Actiance sales representative or email firstname.lastname@example.org.
If you need immediate assistance with Actiance products, please contact the Actiance support team.
Contact Technical Support
Do you have questions or need assistance? Our Actiance Technical Support team is here to help you!
Please contact Actiance Support via the following methods:
ONLINE PORTAL: Visit the Actiance Community Portal for product information, technical support, case generation, and case status. Complete the “New Case” Request form.
Toll-free Support Line (Direct): US: +1-888-777-8134
Support Line (Direct): US: +1-650-817-7411
EMEA/APAC: +44 (0)118 907 2539
Please note that all priority 1 production issues must be submitted via phone.
Note: all tickets submitted via email default to priority 4.