Actiance has announced the end-of-sale and end-of life dates for
the Actiance Greynet Enterprise Manager (GEM) product line. The
last day to order the Actiance GEM product is December 1, 2009.
Customers with active service contracts will continue to receive
support from the Actiance Customer Support team as shown in Table 1
below. Table 1 describes the end-of-life milestones, definitions,
and dates for the Actiance GEM product line. Table 2 lists the
product part numbers affected by this announcement.
Table 1. End-of-Life Milestones and Dates for
the Actiance GEM Product Line
| Milestone |
Definition |
Date |
|
End-of-Sale Date |
The last date to order the
product through Actiance point-of-sale mechanisms. The product is
no longer for sale after this date. |
December 1, 2009 |
| End of
Service Contract Renewal Date |
The last date to extend or
renew a service contract for the product. |
December 1, 2009 |
| End of SW
Maintenance Releases Date |
The last date that Actiance may
release any final software maintenance releases or bug fixes. After
this date, Actiance will no longer develop, repair, maintain, or
test the product software. |
December 1, 2010 |
| End of
Life Date/Last Date of Support |
The End of Life Date is the
last date to receive service and support for the product. After
this date, all support services for the product are unavailable,
and the product becomes obsolete. |
December 1, 2010 |
Table 2. Product Part Numbers Affected by This
Announcement
| End-of-Sale
Product Part Number |
Product Description |
|
FT-GEM-ER-XX-XXX |
GEM Skype Management License
and Endpoint Remediation License, XX-XXX users |
|
FT-GEM-MC-XX |
GEM Management Console
License |
|
FT-GEM-Skype-XX-XXX-SUB |
Annual GEM Skype Subscription
License, XX-XXX users |
|
FT-GEM-Skype-XX-XXX-SUB-2 |
2 year GEM Skype Subscription
License, XX-XXX users |
| FT-GEM-SKYPE- XX-XXX
-SUB-3 |
3 year GEM Skype Subscription
License, XX-XXX users |
|
FT-GEM-ER-XX-XXX-MS-E |
Annual maintenance and support
for GEM software license, XX-XXX users |
|
FT-GEM-MC-XX-MS-E |
Annual Maintenance and support
for GEM Management Console License |
|
FT-GEM-MC-XX-MS-P |
Premium annual Maintenance and
support for GEM Management Console License |
|
FT-GEM-MC-XX-MS-E-2 |
2 year Maintenance and support
for GEM Management Console License |
|
FT-GEM-MC-XX-MS-P-2 |
Premium 2 year Maintenance and
support for GEM Management Console License |
|
FT-GEM-MC-XX-MS-E-3 |
3 year Maintenance and support
for GEM Management Console License |
|
FT-GEM-MC-XX-MS-P-3 |
Premium 3 year Maintenance and
support for GEM Management Console License |
| FT-GEM-ER-XX-XXX
-MS-P |
Premium annual maintenance and
support for GEM software license, XX-XXX users |
| FT-GEM-ER-XX-XXX
-SUB |
Annual GEM Endpoint
Remediation Greynets DB Subscription for XX-XXX users |
| FT-GEM-ER-XX-XXX
-MS-E-2 |
2 year maintenance and support
for GEM software license, XX-XXX users |
|
FT-GEM-ER-XX-XXX-MS-P-2 |
Premium 2 year maintenance and
support for GEM software license, XX-XXX users |
|
FT-GEM-ER-XX-XXX-SUB-2 |
2 year GEM Endpoint
Remediation Greynets DB Subscription for XX-XXX users |
|
FT-GEM-ER-XX-XXX-MS-P-3 |
Premium 3 year maintenance and
support for GEM software license, XX-XXX users |
Product Migration Options
Customers should contact their Actiance account teams about
migration plans.