Actiance's award-winning solutions enable security and
compliance for the Web, IM, and Unified Communications. To
ensure customers' networks stay secure and available, Actiance's
worldwide support network offers a range of programs to provide IT
staff with unparalleled service and access to qualified technical
resources - anywhere, anytime.
Actiance Enterprise Support is the company's most comprehensive
support offering. Available worldwide 24x7x365, Enterprise
Support is personalized to individual customer requirements, from
an in-depth understanding of the customer's IT infrastructure to
assistance with planning for future security requirements as the
business and its communications needs evolve.
Enterprise Support goes far beyond the basics to provide
assistance with network architecture, planning and design, network
and system troubleshooting, custom application programming,
database installation and migration, failover and recovery
planning, data recovery, network administration, and other
broadline activities.
Actiance Enterprise Support includes:
- Two primary points of contact in appropriate geographical
locations to coordinate
- Management and resolution of all open support issues
- Knowledge of customer infrastructure and configuration
- Required Actiance resources for timely and efficient problem
resolution
- Two days onsite at customer facilities to learn environment,
infrastructure and network configuration
- Proactive planning for version upgrades and change
management
- Weekly status calls, planning and case tracking
- Root cause determination on all cases before closing
Download
Enterprise Support data sheet
To discuss your Enterprise Support requirements with an Actiance
representative, send an email to support@actiance.com.