Customer Support

Enabling you in Real Time

Actiance offers a broad range of support services through an experienced team of customer support professionals located in Belmont, California; Huntington, West Virginia; and Bangalore, India, ready to serve the needs of our valued customers.

Three support options are available:

  • Extended support is available 8am to 5pm local time and offers product troubleshooting, network planning, database planning, and an electronic subscription to public instant messaging network status updates, all supported by an online trouble-ticketing system.
  • Premium support offers all the same services as the Extended support package above but is available 24x7.
  • Enterprise support provides a more extensive service for our largest customers, including the assignment of named account support coordinators to ensure every aspect of the service is delivered on time and to the customer's specifications.

If you are interested in Enterprise Support or 24x7 support, please contact your Actiance sales representative or email support@actiance.com

 

Email: support@actiance.com
Phone:
Toll-free North America: 1-888-349-3223, option 2 OR +1 650 631 6400
Alternate number for after hours support: 1-800-897-8759
Online:

Visit the Actiance Customer Supportal™ for product information, technical support, ticket generation and case status.