Actiance offers a broad range of support services through an
experienced team of customer support professionals located in
Belmont, California; Huntington, West Virginia; and Bangalore,
India, ready to serve the needs of our valued customers.
Three support options are available:
- Extended support is available 8am to 5pm local
time and offers product troubleshooting, network planning, database
planning, and an electronic subscription to public instant
messaging network status updates, all supported by an online
trouble-ticketing system.
- Premium support offers all the same services
as the Extended support package above but is available 24x7.
- Enterprise support
provides a more extensive service for our largest customers,
including the assignment of named account support coordinators to
ensure every aspect of the service is delivered on time and to the
customer's specifications.
If you are interested in Enterprise Support or 24x7 support,
please contact your Actiance sales representative or email support@actiance.com
| Email: |
support@actiance.com |
| Phone: |
| Toll-free North America: |
1-888-349-3223, option 2 OR +1 650 631
6400 |
| Alternate number for after hours support: |
1-800-897-8759 |
|
| Online: |
Visit the Actiance Customer
Supportal™ for product information, technical support, ticket
generation and case status.
|