Actiance offers a broad range of support services through an
experienced team of customer support professionals located
throughout the globe.
Three options are available:
- Standard Support offers product
troubleshooting, network planning, database planning, and an
electronic subscription to public instant messaging network status
updates, all supported by an online trouble-ticketing system.
It is available 8am-5pm local time.
- Premium Support offers all the same services
as the above Standard Support but is available 24x7.
- Business Critical
Support provides a more extensive service for our
largest customers, including the assignment of named account
support coordinators to ensure every aspect of the service is
delivered on time and to the customer's specifications.
For further information, please contact your Actiance
sales representative or email firstname.lastname@example.org.
|Toll-free North America:
||1-888-349-3223 option 2 OR 1-650-631-6400
|Alternate number for after-hours support:
Visit the Actiance Customer
Support center for product information, technical support,
ticket generation, and case status.