Actiance offers a broad range of support services through an
experienced team of customer support professionals located in
Belmont, CA; Huntington, WV; and Bangalore, India.
Three options are available:
- Extended Support offers product
troubleshooting, network planning, database planning, and an
electronic subscription to public instant messaging network status
updates, all supported by an online trouble-ticketing system.
It is available 8am-5pm local time.
- Premium Support offers all the same services
as the above Extended Support but is available 24x7.
- Enterprise Support
provides a more extensive service for our largest customers,
including the assignment of named account support coordinators to
ensure every aspect of the service is delivered on time and to the
customer's specifications.
If you are interested in Enterprise Support or 24x7 support,
please contact your Actiance sales representative or email support@actiance.com
| Email: |
support@actiance.com |
| Phone: |
| Toll-free North America: |
1-888-349-3223 option 2 OR 1-650-631-6400 |
| Alternate number for after hours support: |
1-800-897-8759 |
|
| Online: |
Visit the Actiance Customer
Supportal™ for product information, technical support, ticket
generation and case status.
|