Collateral Library

Selecting and working with a vendor to provide both social media engagement and compliance can be challenging. With more than a decade of experience of being a trusted partner of global financial services firms, including the top ten US banks, Actiance has collected input from successful customers to provide guidance around key requirements when it comes to selecting a social media engagement and compliance vendor.

Social business platforms have exploded onto the scene the last few years. Also known as "social software", "enterprise social software" and "social collaboration software", these platforms are riding the social media wave. Essentially, these platforms are bringing the collaborative and engagement aspects of social media into the enterprise.

Enterprise social software is on fire. Financial services organizations have jumped on the bandwagon and are beginning to use platforms like Jive, SharePoint, Connections, Yammer, and others to collaborate and enhance productivity. But, lurking in the shadows is the Financial Industry Regulatory Authority (FINRA) whose Regulatory Notices 10-06 and 11-39 apply equally to these platforms, just as they do to Facebook, LinkedIn, and Twitter, everybody’s social media darlings.

Actiance and Symantec team up to provide eDiscovery bliss The world’s not just about email anymore. Companies everywhere are also using social media, instant messaging, and collaboration tools to enhance productivity and build a business. However, that doesn’t mean your regulatory, legal, and corporate responsibilities around recordkeeping go away. To address this explosion in new types of content, Actiance and Symantec have joined forces to streamline eDiscovery and get the most out of your Enterprise Vault investment.

Given the rapid rise of the business use of social media within the workplace, Actiance has developed this reference guide on the key global legislative and regulatory provisions governing social media communications. Through this enhanced understanding, organizations can better develop or refine their compliance strategies as well as identify the necessary technology solutions crucial to meeting their compliance requirements.

Social business platforms have exploded onto the scene the last few years. Also known as “social software,” “enterprise social software,” and “social collaboration software,” these platforms are riding the social media wave. Essentially, these platforms are bringing the collaborative and engagement aspects of social media into the enterprise.

Insurance companies are beginning to utilize social to build brand awareness, enhance customer service, recruit new agents, enhance existing relationships, and identify and nurture prospective clients. However, as a regulated industry, insurance firms are taking a cautious approach when permitting agents to use social media.

The rapid rise of social media has assumed a more prominent position for many individuals, both personally and professionally. Most of us are familiar with Facebook, LinkedIn, and Twitter, but there are literally thousands of other similar sites that aim to make us more “social,” all the while expanding our pool of connections, opportunities, and information.

More and more people expect to use their own smartphones and tablets to get work done. That means organizations of all sizes need to be prepared to manage these devices, apps, and the information that flows through them in a compliant way. Is your business prepared?

Overview on social media eDiscovery, including case law, what needs to be included in an eDiscovery strategy and the grey areas of social media eDiscovery

Your firm wants to have a social business, but it doesn’t even know where to start. Add in the regulators like FINRA peering over your shoulder, and you better make sure your business is in sync with their rules and guidelines. So we created a checklist of best practices to help you play by the rules while maximizing the goodness that a social business can bring.

For the fifth consecutive year, Actiance conducted its annual survey on the growth and impact of collaborative Internet applications. As in prior years, the research was conducted among a large sample of corporate IT managers and end users across all size organizations in North America, UK and Europe. The research study includes compiled data from 1,654 end users and IT managers. Key findings can be found below: * 90% of survey respondents indicating that they have personal profile pages on one or more social networks; * 84% of organizations polled have a nominated individual or department who update and maintain the content on the corporate page; * 66% accessed social networking sites at least once a day in 2011; * 79% of respondents said their organization had a corporate page on Facebook, 61% had corporate pages on LinkedIn, 61% on Twitter and 46% on YouTube; * 78% of organizations now monitor email; * Social networking is blamed for many of the problems faced by IT – bandwidth issues (65%); malware exposure (61%); compliance issues (52%); liability due to miscommunication (49%); and loss of secret or sensitive company information (46%).

It is no secret that social media within the financial services industry has exploded over the last few years. The industry recognizes that social media is a powerful, cost-effective channel to reach new customers and strengthen existing relationships. However, enabling the use of social within a corporate environment also has compliance and security implications.

It is no secret that social media within the financial services industry has exploded over the last few years. The industry recognizes that social media is a powerful, cost-effective channel to reach new customers and strengthen existing relationships. However, enabling the use of social within a corporate environment also has compliance and security implications.

The Principal sought a third-party solution that could record social media traffic for monitored users and deliver it for review and retention purposes. Read this case study on how The Principal manages this.