FOSTER CITY, Calif., May 20 /PRNewswire/ --
FaceTime Communications, the leading provider of
network-independent instant messaging (IM) applications for
business, today announced that RedEnvelope, the premier
multi-channel specialty gift retailer, has expanded its
relationship with FaceTime by entering into an enterprise licensing
agreement to install FaceTime's Instant Customer CRM application in
the RedEnvelope data center. By bringing FaceTime's innovative CRM
solution in-house, RedEnvelope's IT department will ensure they can
keep pace with their expanding online eBusiness communications
needs. The result is increased customer service efficiency, faster
response times and lower call center costs. "Superior customer
service has always been a hallmark at RedEnvelope as it has rapidly
grown to become the premier multi-channel specialty gift retailer,"
said Christopher Cunningham, RedEnvelope's CIO. "It was essential
to license a CRM solution that could scale with our growth. We
evaluated other providers, but FaceTime's Instant Customer
application offered the most flexible licensing and deployment
options to scale along with our business. The company's proven
leadership in recording, logging, tracking and retrieving all
employee and customer email and instant messaging communications
ensures we are able to continue to provide superior service to our
customers." "FaceTime's technology has been helping companies such
as RedEnvelope solve critical business issues by ensuring complete
capture of Internet communications between employees and their
customers in dispersed environments," said Glen D. Vondrick,
FaceTime's President and CEO. "Due to FaceTime's technology
platform, RedEnvelope can utilize any Internet channel, such as
email, web chat or instant messengers from AOL, Microsoft, Yahoo!,
to gain a complete audit of the communications for valuable
business re-use. The company's decision to further invest in
FaceTime validates our leadership as a multi-product company
enabling IM applications for business collaboration and knowledge
sharing." About RedEnvelope, Inc.
Whether a gift is a token of gratitude or a grand gesture of love,
we consider its giving and receiving a cherished occasion in
itself. In Asian traditions, gifts are often presented in a simple
red envelope -- a timeless symbol of love and appreciation. In the
spirit of this tradition, gifts purchased from RedEnvelope are
accompanied by a personalized message in a red envelope. We offer
an extensive collection of imaginative, original gifts for every
occasion, recipient and budget through our Web site and catalog, as
well as customized corporate gift services. Several unique features
help guide customers to the gift they want, including: GiftSearch,
GiftReminder, ExpressGifts (guaranteed overnight delivery), online
customer service, multiple addressing and an inventory system that
tracks in real-time to ensure that every item featured on the site
is available. Our goal is to make gift giving-no matter what the
occasion-easy and fun.
About Actiance, Inc. (Formerly FaceTime Communications, Inc.)
FaceTime Communications became Actiance, Inc on January 11, 2011 following an agreement to
transfer the FaceTime trademark to Apple.
FaceTime Communications enables the safe and productive use of Unified Communications and Web 2.0,
including instant messaging, blogs and social networking. Ranked number one by IDC for five consecutive
years, FaceTime's award-winning solutions are used by more than 1,500 customers for the security,
management and compliance of real-time communications. FaceTime supports or has strategic partnerships
with all leading IM, unified communications providers and social networks including AOL, Google, Yahoo!,
Skype, Microsoft, IBM, Cisco, Facebook, LinkedIn and Twitter.
FaceTime is headquartered in Belmont, California. For more information visit
http://www.facetime.com or call 888-349-3223.
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