FOSTER CITY, Calif., January 28, 2002 --
FaceTime Communications, a premier provider of instant messaging
(IM) solutions for business, today announced an agreement with
America Online (AOL) under which AOL will offer its partners the
ability to utilize a customer service application based upon
FaceTime's Instant Message Director server running on AOL® Instant
Messenger (sm) (AIM). This combined offering will allow consumers
to contact call centers using AIM while enabling companies to
reduce their total service costs. "We are excited to have the
opportunity to deepen our relationship with AOL, help them provide
value-added, AIM-based solutions to its partners, and be part of
AOL's extensive portfolio of products and services," said Glen
Vondrick, FaceTime's President and CEO. "AOL's decision to work
with FaceTime and our Instant Message Director solution
demonstrates the power of AIM as a direct communications tool."
"We're happy to work with FaceTime to help make AIM even more
valuable for millions of consumers by giving them a fast and easy
way to contact customer service representatives," said Raul Mujica,
Vice President and General Manager, AOL Instant Messenger. "By
offering a combined solution of AIM and FaceTime's Instant Message
Director customer service application, we can offer our partners a
dependable, trackable way to communicate with their consumers more
cost-effectively than before." As one of the fastest growing
communications channels, instant messaging creates tremendous
opportunities for Global 2000 businesses and the consumers they
serve. Running on top of AIM, the FaceTime Instant Message Director
ensures routing, queuing, transferring, escalation and auditing of
agent and customer AIM-based interactions similar to the way an
Automatic Call Distributor (ACD) manages telephony traffic. The
FaceTime Instant Message Director is offered as a hosted service or
enables IT departments to install a back-end software server behind
their Internet firewall in order to manage and monitor instant
messaging communication across all major IM networks including
AIM.
About Actiance, Inc. (Formerly FaceTime Communications, Inc.)
FaceTime Communications became Actiance, Inc on January 11, 2011 following an agreement to
transfer the FaceTime trademark to Apple.
FaceTime Communications enables the safe and productive use of Unified Communications and Web 2.0,
including instant messaging, blogs and social networking. Ranked number one by IDC for five consecutive
years, FaceTime's award-winning solutions are used by more than 1,500 customers for the security,
management and compliance of real-time communications. FaceTime supports or has strategic partnerships
with all leading IM, unified communications providers and social networks including AOL, Google, Yahoo!,
Skype, Microsoft, IBM, Cisco, Facebook, LinkedIn and Twitter.
FaceTime is headquartered in Belmont, California. For more information visit
http://www.facetime.com or call 888-349-3223.
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