Sydney, March 8, 2001 - FaceTime Communications
Inc., has announced that its Instant
CustomerTM Suite of real-time, online
instant messaging applications is now being used by Australian
telecommunications company, Dingo Blue, to support customers online
at its Web site, www.dingoblue.com.au. Dingo
Blue is using FaceTime's solution as a key element in its customer
service strategy. The service enables customers to save time and
money, and avoid traditional hassles by going online. At the
company's Web site, customers can use the live customer service
option to sign up, check account status, change account details and
conduct bill payments, as well as select and purchase products.
FaceTime Instant Customer offers a suite of services and
applications that help e-commerce sites acquire customers, generate
sales and build customer loyalty by bringing a human face to
e-commerce. The company's Instant Messaging (IM) applications
transforms instant messaging into the most profitable, effective
strategy for B2C and B2B communications on the web. Launched in
July 1999, Dingo Blue offers a full suite of telecommunications
solutions, including ISP services, long distance and mobile
telephony. The organisation is extending its offerings into other
vertical markets, including financial services. "The Dingo Blue
mission is to continually challenge existing business conventions.
We want to offer the savings and convenience of transacting
business online to our customers," said Ms Katrina Horrobin,
Customer Solutions Director at Dingo Blue. "By allowing us to offer
our customers immediate and personalised service online, FaceTime
has helped us create a comfort level with our customers that was
not possible prior to the IM solution. "Many organisations are
realising the benefits of live, immediate, online customer
service," a FaceTime spokesperson said. "An e-commerce site should
be able to surpass the high level of personal customer service that
is expected by its customers. FaceTime's unique Instant Messaging
solution allows companies to offer immediate human help to their
online customers." Since Dingo Blue first began using FaceTime's
Instant Customer solution, the IM capability has measurably
increased customer retention and satisfaction. The ability to
instantly connect with a live customer service representative is an
important aspect of Dingo Blue's online advertising campaign. The
feature is highlighted by the message "Have You Clicked Yet?"
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