Primary Job Responsibilities:
Actiance is looking for a Systems Engineer to join its Network
Operations Center (NOC). This candidate should be self-motivated,
production sensitive, and technically talented to support
Actiance's 24x7 Service Infrastructure environment.
In this role, the candidate will provide monitoring and support
for cloud based applications, UNIX based systems, service
infrastructure, as well as other customer needs. Provide Level 1
shift support on both development/QA and Service Infrastructure
environment.
Job Responsibilities:
- Monitor all Service Infrastructure systems and services
- First response resolution of all alerts and problem
reports
- Problem ticket creation, processing and queue management
- Technical chat, technical call or bridge management and
facilitation
- Able to create/revise documentation thoroughly for tactical use
and training
- Follow all documented processes and procedures
- Escalate all issues to documented escalation matrix
- Provide timely feedback on process/procedural improvements and
operational inefficiencies
- Complete tasks required to maintain service levels and
availability of all features and functions
- Available to work under different shift schedule
Qualifications:
- The candidate will need 3- 4 years of experience in a UNIX
production environment, preferably Solaris and Linux
- Basic concepts of corporate network, colo, and cloud
- Solid troubleshooting skills
- Excellent prioritization skills
- Effective communication skills
- Experience with monitoring tools such as Nagios, Opmanager,
Splunk
- The candidate should have strong interpersonal skills, ability
to take ownership, and the ability to identify and solve problems
quickly in a fast-paced environment
- Experience with MySQL database administration / replication is
a plus, but not required
- A team player
Education:
- Bachelors Degree or Equivalent in Computer Science or other
related engineering fields
If you are interested in this position, please e-mail your resume to
mminowitz@actiance.com,
and reference job NOC/SaaS Systems Engineer in the subject line.
Actiance is an equal opportunity employer.